/* BlizzOne Chat — پنل اپراتور v2.2 (دسکتاپ، تبلت، اپ موبایل؛ روشن/تاریک) */
:root {
	--bz: #592EE9;
	--bz-dark: #4520C4;
	--bz-2: #7B5CFF;
	--bz-soft: #EEE9FD;
	--bz-softer: #F4F1FE;
	--bz-grad: linear-gradient(135deg, var(--bz-2) 0%, var(--bz) 60%, var(--bz-dark) 100%);
	--ink: #1A1730;
	--ink2: #4A4660;
	--muted: #7A7590;
	--ground: #F4F3F9;
	--card: #FFFFFF;
	--card2: #FAF9FD;
	--line: #E7E4F0;
	--line2: #EFEDF5;
	--chip: #EAE7F4;
	--rail: #16132A;
	--rail2: #1E1A36;
	--ok: #1B7A33;
	--ok-bg: #E6F6EA;
	--ok-dot: #2FB344;
	--warn: #8A5300;
	--warn-bg: #FFF1D6;
	--bad: #B42318;
	--bad-bg: #FDECEA;
	--note-bg: #FFF6DB;
	--note-line: #E0B83A;
	--note-ink: #3D2E00;
	--shadow: 0 1px 2px rgba(26, 23, 48, .05), 0 0 0 1px rgba(26, 23, 48, .035);
	--shadow-lg: 0 16px 48px rgba(26, 23, 48, .16);
	--safe-top: env(safe-area-inset-top, 0px);
	--safe-bottom: env(safe-area-inset-bottom, 0px);
	--c-blue: #1C7ED6; --c-blue-bg: #E3F3FF;
	--c-orange: #E8590C; --c-orange-bg: #FFF0E3;
	--c-pink: #C2255C; --c-pink-bg: #FDE2F3;
	--c-green: #2B8A3E; --c-green-bg: #E6F6EA;
	--c-teal: #0B7285; --c-teal-bg: #D9F5F9;
	--c-violet: #6741D9; --c-violet-bg: #EEE9FD;
	--c-yellow: #E67700; --c-yellow-bg: #FFF4D6;
	--c-red: #C92A2A; --c-red-bg: #FDECEA;
	--c-cyan: #0C8599; --c-cyan-bg: #DDF6FA;
	--c-gray: #495057; --c-gray-bg: #EEF0F3;
	color-scheme: light;
}
[data-theme="dark"] {
	--ink: #EDEBF7;
	--ink2: #C3BFD6;
	--muted: #8E89A8;
	--ground: #12101F;
	--card: #1B1830;
	--card2: #201C38;
	--line: #2B2748;
	--line2: #26223F;
	--chip: #2A2646;
	--rail: #0D0B18;
	--rail2: #16132A;
	--bz-soft: #2A2452;
	--bz-softer: #241F45;
	--ok: #69DB7C; --ok-bg: #16331F;
	--warn: #FFD08A; --warn-bg: #3A2A0E;
	--bad: #FF8787; --bad-bg: #3B1A1A;
	--note-bg: #2E2710; --note-line: #8A6D1D; --note-ink: #F1DFA2;
	--shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 0 0 1px rgba(255, 255, 255, .04);
	--shadow-lg: 0 16px 48px rgba(0, 0, 0, .5);
	--c-blue-bg: #14304A; --c-blue: #74C0FC;
	--c-orange-bg: #43260F; --c-orange: #FFA94D;
	--c-pink-bg: #47172E; --c-pink: #FAA2C1;
	--c-green-bg: #163521; --c-green: #8CE99A;
	--c-teal-bg: #0E3640; --c-teal: #66D9E8;
	--c-violet-bg: #2A2452; --c-violet: #B197FC;
	--c-yellow-bg: #3F2E0A; --c-yellow: #FFD43B;
	--c-red-bg: #3B1A1A; --c-red: #FF8787;
	--c-cyan-bg: #0E3640; --c-cyan: #66D9E8;
	--c-gray-bg: #2A2A33; --c-gray: #CED4DA;
	color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
	font-family: "BZ Yekan", Vazirmatn, Tahoma, sans-serif;
	font-size: 14px;
	line-height: 1.7;
	color: var(--ink);
	background: var(--ground);
	-webkit-font-smoothing: antialiased;
	-webkit-tap-highlight-color: transparent;
	overscroll-behavior: none;
	transition: background .2s ease, color .2s ease;
}
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
a { color: var(--bz); text-decoration: none; }
a:hover { color: var(--bz-dark); }
[hidden] { display: none !important; }
svg { display: block; flex-shrink: 0; }
:focus-visible { outline: 2px solid var(--bz); outline-offset: 2px; }
input, textarea, select { background: var(--card); color: var(--ink); }
::placeholder { color: var(--muted); }
.logo { display: block; object-fit: contain; }

.boot { flex: 1; min-height: 100vh; display: grid; place-items: center; }
.boot-logo { width: 64px; height: 64px; border-radius: 20px; background: var(--card); display: grid; place-items: center; box-shadow: 0 8px 24px rgba(26, 23, 48, .1); animation: pulse 1.2s infinite ease-in-out; }
.boot-logo.is-still { animation: none; }
.boot-logo .logo { width: 62%; height: 62%; }
@keyframes pulse { 50% { transform: scale(.92); opacity: .7; } }

/* ---------------- چیدمان ---------------- */
.app { height: 100vh; height: 100dvh; display: flex; overflow: hidden; }
.app.is-kb { height: var(--vvh, 100dvh); }
.rail { width: 72px; flex-shrink: 0; background: linear-gradient(180deg, var(--rail2) 0%, var(--rail) 100%); display: flex; flex-direction: column; align-items: center; padding: 16px 0 14px; gap: 6px; }
.rail-logo { width: 44px; height: 44px; border-radius: 14px; background: #fff; display: grid; place-items: center; margin-bottom: 12px; box-shadow: 0 6px 18px rgba(0, 0, 0, .25); }
.rail-logo .logo { width: 28px; height: 28px; }
.rail-btn { position: relative; width: 46px; height: 46px; border: 0; border-radius: 14px; background: transparent; color: #A9A5C0; display: grid; place-items: center; transition: background .15s ease, color .15s ease; }
.rail-btn:hover { color: #fff; background: rgba(255, 255, 255, .07); }
.rail-btn.is-on { color: #fff; background: var(--rc, var(--bz)); box-shadow: 0 6px 16px color-mix(in srgb, var(--rc, var(--bz)) 45%, transparent); }
.rail-btn[data-page="dash"] { --rc: #1C7ED6; }
.rail-btn[data-page="inbox"] { --rc: #592EE9; }
.rail-btn[data-page="visitors"] { --rc: #C2255C; }
.rail-btn[data-page="reports"] { --rc: #E8590C; }
.rail-btn[data-page="kb"] { --rc: #0B7285; }
.rail-btn[data-page="settings"] { --rc: #2B8A3E; }
.rail-btn .cnt { position: absolute; top: 4px; left: 4px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: #F08C00; color: #1A1730; font-size: 11px; font-weight: 700; line-height: 18px; text-align: center; }
.rail-me { margin-top: auto; }
.rail-theme { color: #A9A5C0; }
.av img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
.av { position: relative; border-radius: 50%; display: grid; place-items: center; font-weight: 700; flex-shrink: 0; color: #1A1730; }
.av .on { position: absolute; bottom: 0; left: 0; width: 12px; height: 12px; border-radius: 50%; background: var(--ok-dot); border: 2px solid var(--card); }
.rail .av .on { border-color: var(--rail); }

.main { flex: 1; min-width: 0; display: flex; min-height: 0; }
.col-list { width: 336px; flex-shrink: 0; background: var(--card); border-left: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.col-chat { flex: 1; min-width: 0; display: flex; flex-direction: column; min-height: 0; }
.col-info { width: 340px; flex-shrink: 0; background: var(--card); border-right: 1px solid var(--line); overflow-y: auto; min-height: 0; display: flex; flex-direction: column; }

/* ---------------- لیست ---------------- */
.list-head { padding: 16px 16px 10px; display: flex; flex-direction: column; gap: 12px; }
.list-title { display: flex; align-items: center; gap: 10px; }
.list-title h1 { margin: 0; font-size: 20px; font-weight: 800; flex: 1; }
.status-pill { display: flex; align-items: center; gap: 8px; height: 32px; border: 0; border-radius: 999px; padding: 0 12px 0 6px; font-size: 12.5px; font-weight: 700; background: var(--ok-bg); color: var(--ok); transition: background .15s ease; }
.status-pill .sw { width: 32px; height: 19px; border-radius: 999px; background: var(--ok-dot); padding: 2px; display: flex; justify-content: flex-end; }
.status-pill .sw i { width: 15px; height: 15px; border-radius: 50%; background: #fff; }
.status-pill.is-off { background: var(--chip); color: var(--ink2); }
.status-pill.is-off .sw { background: #A9A5C0; justify-content: flex-start; }
.search { display: flex; align-items: center; gap: 8px; height: 40px; background: var(--ground); border-radius: 12px; padding: 0 10px; color: var(--muted); }
.search input { flex: 1; min-width: 0; border: 0; background: transparent; outline: none; font-size: 13px; color: var(--ink); }
.search .icon-btn { width: 32px; height: 32px; }
.tabs { display: flex; gap: 4px; }
.tabs button { flex: 1; min-width: 0; height: 34px; border: 0; border-radius: 10px; background: var(--ground); color: var(--ink2); font-size: 12px; font-weight: 600; padding: 0 6px; display: flex; align-items: center; justify-content: center; gap: 4px; white-space: nowrap; }
.tabs button.is-on { background: var(--bz-grad); color: #fff; box-shadow: 0 4px 12px rgba(89, 46, 233, .25); }
.tabs .n { border-radius: 999px; font-size: 10.5px; padding: 0 6px; background: rgba(26, 23, 48, .08); line-height: 17px; }
[data-theme="dark"] .tabs .n { background: rgba(255, 255, 255, .12); }
.tabs .n.is-warn { background: #F08C00; color: #1A1730; }
.tabs button.is-on .n { background: rgba(255, 255, 255, .25); color: #fff; }

.list { flex: 1; overflow-y: auto; padding: 0 8px 12px; }
.item { width: 100%; display: flex; gap: 10px; align-items: center; padding: 10px; border: 0; border-radius: 14px; background: transparent; text-align: right; transition: background .12s ease; }
.item:hover { background: var(--ground); }
.item.is-on { background: var(--bz-softer); box-shadow: inset 3px 0 0 var(--bz); }
.item-b { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.item-r { display: flex; align-items: center; gap: 8px; }
.item-n { font-size: 13.5px; font-weight: 700; flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-closed { font-style: normal; font-size: 11px; color: var(--muted); font-weight: 500; margin-right: 4px; }
.item-t { font-size: 11px; color: var(--muted); white-space: nowrap; }
.item.is-unread .item-t { color: var(--bz); font-weight: 700; }
.item-s { font-size: 12.5px; color: var(--ink2); flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-op { display: inline-flex; }
.item-tags { display: flex; gap: 4px; flex-wrap: wrap; }
.item-tags span { font-size: 10.5px; background: var(--chip); color: var(--ink2); border-radius: 6px; padding: 0 6px; }
.unread { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--bz); color: #fff; font-size: 11px; font-weight: 700; line-height: 20px; text-align: center; }
.empty { padding: 40px 20px; text-align: center; color: var(--muted); font-size: 13.5px; }
.empty.small { padding: 16px; font-size: 12.5px; }
.more { display: block; margin: 8px auto; border: 0; background: var(--ground); border-radius: 10px; padding: 8px 16px; font-size: 13px; color: var(--ink2); }

/* ---------------- گفتگو ---------------- */
.chat-empty { flex: 1; display: grid; place-items: center; color: var(--muted); text-align: center; padding: 24px; }
.chat-empty .boot-logo { animation: none; margin: 0 auto 12px; opacity: .9; }
.chat-head { min-height: 68px; flex-shrink: 0; background: var(--card); border-bottom: 1px solid var(--line); padding: 8px 16px; display: flex; align-items: center; gap: 10px; }
.chat-head .back { display: none; }
.chat-who { flex: 1; min-width: 0; border: 0; background: transparent; text-align: right; padding: 0; }
.chat-who b { display: block; font-size: 15px; font-weight: 700; line-height: 1.5; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-who span { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--ink2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: #C9C4DD; flex-shrink: 0; }
.dot.is-on { background: var(--ok-dot); box-shadow: 0 0 0 3px rgba(47, 179, 68, .2); }
.btn { height: 38px; border: 1.5px solid var(--line); border-radius: 12px; background: var(--card); color: var(--ink); font-size: 13px; font-weight: 600; padding: 0 14px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; white-space: nowrap; transition: background .12s ease, border-color .12s ease; }
.btn:hover { border-color: #D2CDE6; background: var(--card2); }
.btn-dark { background: var(--ink); border-color: var(--ink); color: var(--card); }
.btn-dark:hover { background: var(--ink2); border-color: var(--ink2); }
.btn-primary { background: var(--bz-grad); border-color: transparent; color: #fff; box-shadow: 0 6px 16px rgba(89, 46, 233, .25); }
.btn-primary:hover { background: var(--bz-grad); filter: brightness(1.06); border-color: transparent; }
.btn-soft { background: var(--bz-soft); border-color: var(--bz-soft); color: var(--bz-dark); }
[data-theme="dark"] .btn-soft { color: #C9B8FF; }
.btn-soft:hover { filter: brightness(.97); }
.btn.danger { color: var(--bad); border-color: var(--bad-bg); }
.icon-btn { width: 38px; height: 38px; border: 0; border-radius: 12px; background: transparent; color: var(--ink2); display: grid; place-items: center; transition: background .12s ease; }
.icon-btn:hover { background: var(--ground); color: var(--ink); }
.icon-btn.small { width: 30px; height: 30px; border-radius: 9px; }
.icon-btn.is-soft { background: var(--bz-soft); color: var(--bz-dark); }
.menu-wrap { position: relative; }
.menu { position: absolute; top: calc(100% + 6px); left: 0; min-width: 220px; background: var(--card); border-radius: 14px; box-shadow: var(--shadow-lg); border: 1px solid var(--line2); padding: 6px; z-index: 30; animation: up .15s ease; }
.menu.is-right { left: auto; right: 0; }
.menu button { width: 100%; border: 0; background: transparent; border-radius: 10px; padding: 9px 12px; text-align: right; font-size: 13.5px; display: flex; align-items: center; gap: 8px; color: var(--ink); }
.menu button:hover { background: var(--ground); }
.menu hr { border: 0; border-top: 1px solid var(--line2); margin: 4px 0; }
.menu .danger { color: var(--bad); }

.msgs { flex: 1; overflow-y: auto; padding: 18px 24px; display: flex; flex-direction: column; gap: 10px; }
.day { align-self: center; font-size: 11.5px; color: var(--ink2); background: var(--chip); border-radius: 999px; padding: 2px 12px; }
.m { display: flex; flex-direction: column; gap: 3px; max-width: 64%; animation: msgin .18s ease both; }
@keyframes msgin { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
.m.v { align-self: flex-start; align-items: flex-start; }
.m.o { align-self: flex-end; align-items: flex-end; }
.bub { background: var(--card); border-radius: 18px 18px 6px 18px; padding: 9px 14px; font-size: 14px; line-height: 1.8; white-space: pre-wrap; word-break: break-word; overflow-wrap: anywhere; box-shadow: var(--shadow); }
.m.o .bub { background: var(--bz-grad); color: #fff; border-radius: 18px 18px 18px 6px; box-shadow: 0 4px 12px rgba(89, 46, 233, .18); }
.m.o .bub a { color: #fff; text-decoration: underline; }
.m.bot .bub { background: var(--bz-softer); border: 1px dashed #CBBDF8; color: var(--ink); box-shadow: none; }
.meta { font-size: 11px; color: var(--muted); display: flex; align-items: center; gap: 4px; }
.meta .seen { color: var(--bz); }
.meta .fail { color: var(--bad); border: 0; background: none; padding: 0; font-size: 11px; }
.m.n { align-self: center; max-width: 72%; width: 100%; }
.note { background: var(--note-bg); border: 1px dashed var(--note-line); border-radius: 14px; padding: 10px 14px; }
.note.is-ai { background: var(--c-blue-bg); border-color: #8FC4F5; }
.note-h { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 700; color: var(--note-ink); }
.note.is-ai .note-h { color: var(--c-blue); }
.note-b { font-size: 13.5px; line-height: 1.8; color: var(--note-ink); white-space: pre-wrap; word-break: break-word; }
.note.is-ai .note-b { color: var(--ink); }
.sys { align-self: center; font-size: 11.5px; color: var(--ink2); padding: 2px 12px; border-radius: 999px; border: 1px solid var(--line); }
.typing-prev { align-self: flex-start; max-width: 64%; border: 1.5px dashed #C9C4DD; color: var(--ink2); border-radius: 18px 18px 6px 18px; padding: 9px 15px; font-size: 13.5px; white-space: pre-wrap; word-break: break-word; }
.typing-lbl { font-size: 11px; color: var(--muted); align-self: flex-start; margin-top: -6px; }
.fimg { display: block; max-width: 260px; max-height: 280px; border-radius: 12px; }
.faudio { width: 240px; max-width: 100%; display: block; }
.ffile { display: flex; align-items: center; gap: 10px; color: inherit !important; }
.ffile i { width: 40px; height: 40px; border-radius: 10px; background: var(--bz-soft); color: var(--bz); display: grid; place-items: center; font-style: normal; }
.m.o .ffile i { background: rgba(255, 255, 255, .18); color: #fff; }
.ffile span { display: flex; flex-direction: column; line-height: 1.5; min-width: 0; }
.ffile b { font-size: 13px; direction: ltr; text-align: right; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 200px; }
.ffile small { font-size: 11.5px; opacity: .8; }

.composer { flex-shrink: 0; background: var(--card); border-top: 1px solid var(--line); padding: 6px 16px 12px; padding-bottom: calc(12px + var(--safe-bottom)); display: flex; flex-direction: column; gap: 6px; position: relative; }
.composer.is-note textarea { background: var(--note-bg); color: var(--note-ink); }
.ctabs { display: flex; gap: 16px; }
.ctabs button { border: 0; background: transparent; padding: 5px 0; color: var(--muted); font-size: 12.5px; font-weight: 600; border-bottom: 2px solid transparent; }
.ctabs button.is-on { color: var(--bz); border-color: var(--bz); font-weight: 700; }
.composer.is-note .ctabs button.is-on { color: #B8860B; border-color: var(--note-line); }
.composer textarea { width: 100%; min-height: 50px; max-height: 180px; resize: none; border: 0; background: var(--ground); border-radius: 14px; padding: 10px 14px; font-size: 14px; line-height: 1.7; outline: none; color: var(--ink); }
.composer textarea:focus { box-shadow: 0 0 0 2px rgba(89, 46, 233, .2); }
.crow { display: flex; align-items: center; gap: 3px; }
.crow .grow { flex: 1; }
.chip-btn { height: 34px; border: 0; border-radius: 10px; background: var(--ground); color: var(--ink2); font-size: 12.5px; font-weight: 600; padding: 0 10px; display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; }
.chip-btn:hover { background: var(--chip); }
.chip-btn.is-ai { background: linear-gradient(135deg, var(--c-violet-bg), var(--c-blue-bg)); color: var(--c-violet); }
.chip-btn.is-busy { opacity: .6; animation: bzpulse 1s infinite; }
@keyframes bzpulse { 50% { opacity: .35; } }
.chip-btn.danger, .danger { color: var(--bad); }
.send { height: 40px; border: 0; border-radius: 12px; background: var(--bz-grad); color: #fff; font-size: 14px; font-weight: 700; padding: 0 18px; display: inline-flex; align-items: center; gap: 8px; box-shadow: 0 6px 16px rgba(89, 46, 233, .25); }
.send:hover { filter: brightness(1.06); }
.send svg { transform: scaleX(-1); }
.composer.is-note .send { background: #B8860B; box-shadow: none; }
.canned { position: absolute; bottom: calc(100% - 4px); right: 16px; left: 16px; max-height: 280px; overflow-y: auto; background: var(--card); border-radius: 14px; box-shadow: var(--shadow-lg); border: 1px solid var(--line2); padding: 6px; z-index: 20; }
.canned button { width: 100%; border: 0; background: transparent; border-radius: 10px; padding: 8px 12px; text-align: right; display: flex; flex-direction: column; color: var(--ink); }
.canned button:hover, .canned button.is-on { background: var(--ground); }
.canned b { font-size: 13px; }
.canned span { font-size: 12.5px; color: var(--ink2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.emoji { position: absolute; bottom: calc(100% - 4px); right: 16px; background: var(--card); border-radius: 14px; box-shadow: var(--shadow-lg); border: 1px solid var(--line2); padding: 6px; display: grid; grid-template-columns: repeat(8, 38px); gap: 2px; z-index: 20; }
.emoji button { height: 38px; border: 0; background: transparent; border-radius: 8px; font-size: 20px; }
.emoji button:hover { background: var(--ground); }
.quick { display: none; }

/* ---------------- مشتری ---------------- */
.info-head { display: flex; align-items: center; gap: 6px; padding: 12px 12px 6px 12px; font-size: 14px; font-weight: 700; }
.info-head .grow { flex: 1; }
.info-head .back { display: none; }
.info-top { padding: 6px 18px 14px; display: flex; flex-direction: column; align-items: center; gap: 4px; border-bottom: 1px solid var(--line2); text-align: center; }
.info-top .name { font-size: 16px; font-weight: 800; margin-top: 6px; }
.info-top .sub { font-size: 12px; color: var(--ink2); }
.badge { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; border-radius: 999px; padding: 2px 10px; margin-top: 4px; }
.badge.ok { background: var(--ok-bg); color: var(--ok); }
.badge.bad { background: var(--bad-bg); color: var(--bad); }
.info-top .btn { width: 100%; margin-top: 10px; }
.sec { padding: 12px 16px; border-bottom: 1px solid var(--line2); display: flex; flex-direction: column; gap: 8px; }
.sec:last-child { border-bottom: 0; }
.sec-h { display: flex; align-items: center; justify-content: space-between; font-size: 13px; font-weight: 700; gap: 8px; }
.sec-h .ti { display: inline-flex; align-items: center; gap: 6px; }
.sec-h .ti i { width: 24px; height: 24px; border-radius: 7px; display: grid; place-items: center; font-style: normal; background: var(--sc-bg, var(--bz-soft)); color: var(--sc, var(--bz)); }
.sec-h a, .sec-h button { font-size: 12px; font-weight: 600; border: 0; background: none; color: var(--bz); padding: 0; }
.field { display: flex; align-items: center; gap: 10px; min-height: 42px; }
.field > div { flex: 1; min-width: 0; }
.field small { display: block; font-size: 11px; color: var(--muted); line-height: 1.4; }
.field b { display: block; font-size: 13.5px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.field b[dir="ltr"] { text-align: right; }
.copy { width: 34px; height: 34px; flex-shrink: 0; border: 0; border-radius: 10px; background: var(--ground); color: var(--ink2); display: grid; place-items: center; }
.copy:hover { background: var(--chip); color: var(--ink); }
.copy.is-done { background: var(--ok-bg); color: var(--ok); }
.order { border: 1px solid var(--line2); border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 4px; background: var(--card2); }
.order-h { width: 100%; border: 0; background: none; padding: 0; display: flex; align-items: center; gap: 8px; text-align: right; color: var(--ink); }
.order-h .num { font-size: 12.5px; font-weight: 700; color: var(--bz); direction: ltr; }
.order-h .t { flex: 1; font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.st { font-size: 11px; font-weight: 700; border-radius: 999px; padding: 1px 8px; white-space: nowrap; }
.st.ok { background: var(--ok-bg); color: var(--ok); }
.st.wait { background: var(--warn-bg); color: var(--warn); }
.st.bad { background: var(--bad-bg); color: var(--bad); }
.order-d { font-size: 11.5px; color: var(--muted); }
.order-x { margin-top: 6px; padding-top: 8px; border-top: 1px dashed var(--line); font-size: 12.5px; display: flex; flex-direction: column; gap: 4px; color: var(--ink2); }
.order-x ul { margin: 0; padding: 0 16px 0 0; }
.orders-sheet .order { background: var(--card); }
.kv { display: grid; grid-template-columns: auto 1fr; gap: 5px 12px; font-size: 12.5px; color: var(--ink2); margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kv.big dd { font-weight: 700; color: var(--ink); }
.tags { display: flex; flex-wrap: wrap; gap: 6px; }
.tag { font-size: 12px; font-weight: 600; background: var(--bz-soft); color: var(--bz-dark); border-radius: 999px; padding: 2px 6px 2px 10px; display: inline-flex; align-items: center; gap: 4px; }
[data-theme="dark"] .tag { color: #C9B8FF; }
.tag button { width: 18px; height: 18px; border: 0; border-radius: 50%; background: transparent; color: inherit; display: grid; place-items: center; padding: 0; }
.tag-add { font-size: 12px; font-weight: 600; border: 1.5px dashed #C9C4DD; background: transparent; color: var(--ink2); border-radius: 999px; padding: 2px 10px; }
.tag-input { font-size: 12px; border: 1.5px solid var(--bz); border-radius: 999px; padding: 2px 10px; width: 120px; outline: none; }
.plain { list-style: none; margin: 0; padding: 0; }
.plain li { display: flex; justify-content: space-between; gap: 10px; padding: 5px 0; border-bottom: 1px solid var(--line2); font-size: 12.5px; }
.plain li:last-child { border-bottom: 0; }
.plain small { color: var(--muted); white-space: nowrap; }
.pages summary { cursor: pointer; font-size: 12.5px; color: var(--bz); font-weight: 600; margin-top: 4px; }
.linkish { border: 0; background: transparent; color: var(--bz); font-weight: 600; font-size: 12.5px; padding: 4px 0; display: inline-flex; align-items: center; gap: 4px; cursor: pointer; }
.sess { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; }
.sess div { background: var(--card2); border: 1px solid var(--line2); border-radius: 10px; padding: 6px 10px; min-width: 0; }
.sess small { display: block; font-size: 10.5px; color: var(--muted); }
.sess b { display: block; font-size: 12.5px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sess .wide { grid-column: 1 / -1; }

/* ---------------- برگه‌ها ---------------- */
.sheet-bg { position: fixed; inset: 0; background: rgba(12, 10, 24, .45); backdrop-filter: blur(3px); z-index: 50; display: flex; align-items: center; justify-content: center; padding: 16px; animation: fade .15s ease; }
.sheet { width: 100%; max-width: 440px; max-height: 88vh; overflow-y: auto; background: var(--card); border-radius: 22px; padding: 20px; display: flex; flex-direction: column; gap: 14px; animation: up .2s ease; box-shadow: var(--shadow-lg); }
.sheet.is-wide { max-width: 640px; }
.sheet h2 { margin: 0; font-size: 17px; font-weight: 800; display: flex; align-items: center; justify-content: space-between; }
.sheet p { margin: 0; font-size: 13.5px; color: var(--ink2); }
.row { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--line2); }
.row:last-child { border-bottom: 0; }
.row > div { flex: 1; min-width: 0; }
.row b { display: block; font-size: 14px; }
.row small { display: block; font-size: 12px; color: var(--muted); }
.code { font-family: ui-monospace, Consolas, monospace; direction: ltr; background: var(--ground); border-radius: 10px; padding: 8px 12px; font-size: 14px; display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.code-inline { font-size: 12.5px; color: var(--muted); }
.code-inline b { font-weight: 600; color: var(--ink); background: var(--ground); padding: 2px 8px; border-radius: 6px; }
.toggle { width: 46px; height: 28px; border: 0; border-radius: 999px; background: #C9C4DD; padding: 3px; display: flex; justify-content: flex-start; flex-shrink: 0; transition: background .15s ease; }
.toggle i { width: 22px; height: 22px; border-radius: 50%; background: #fff; box-shadow: 0 1px 2px rgba(0, 0, 0, .2); }
.toggle.is-on { background: var(--ok-dot); justify-content: flex-end; }
.op-list button { width: 100%; display: flex; align-items: center; gap: 10px; border: 0; background: transparent; border-radius: 12px; padding: 8px; text-align: right; color: var(--ink); }
.op-list button:hover { background: var(--ground); }
.mini-select { height: 34px; border: 1px solid var(--line); border-radius: 10px; padding: 0 8px; background: var(--card); }
.av-edit, .profile .av-edit { position: relative; border: 0; background: transparent; padding: 0; cursor: pointer; border-radius: 50%; }
.av-edit > span, .profile .av-edit > span { position: absolute; bottom: -2px; left: -2px; width: 22px; height: 22px; border-radius: 50%; background: var(--bz); color: #fff; display: grid; place-items: center; border: 2px solid var(--card); }
.form { display: flex; flex-direction: column; gap: 12px; }
.form label, .login-card label { display: flex; flex-direction: column; gap: 6px; font-size: 12.5px; font-weight: 600; color: var(--ink2); }
.form input, .form select, .form textarea, .login-card input { border: 1.5px solid var(--line); border-radius: 12px; padding: 0 14px; font-size: 14px; background: var(--card); outline: none; color: var(--ink); }
.form input, .form select, .login-card input { height: 46px; }
.form textarea { padding: 10px 14px; resize: vertical; }
.form input:focus, .form textarea:focus, .login-card input:focus { border-color: var(--bz); box-shadow: 0 0 0 3px rgba(89, 46, 233, .12); }
.form label.inline { flex-direction: row; align-items: center; gap: 8px; font-weight: 500; }
.form label.inline input { width: auto; height: auto; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.row-btns { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 6px; }
@keyframes fade { from { opacity: 0; } }
@keyframes up { from { transform: translateY(12px); opacity: 0; } }
.toast { position: fixed; bottom: calc(24px + var(--safe-bottom)); left: 50%; transform: translateX(-50%); background: var(--ink); color: var(--card); font-size: 13px; padding: 8px 16px; border-radius: 12px; z-index: 80; box-shadow: 0 8px 24px rgba(0, 0, 0, .2); animation: up .2s ease; max-width: calc(100vw - 32px); }
.banner { background: var(--warn-bg); color: var(--warn); font-size: 12.5px; padding: 8px 14px; display: flex; align-items: center; gap: 8px; }
.banner button { margin-right: auto; }
.tabbar { display: none; }

/* ---------------- صفحه‌ها ---------------- */
.pagebox { flex: 1; min-width: 0; overflow-y: auto; padding: 16px 20px calc(16px + var(--safe-bottom)); }
.page-head { display: flex; align-items: center; gap: 12px; margin-bottom: 10px; flex-wrap: wrap; }
.page-head h1 { font-size: 20px; font-weight: 800; margin: 0; flex: 1; display: flex; align-items: center; gap: 10px; }
.pill { display: inline-grid; place-items: center; min-width: 24px; height: 24px; padding: 0 8px; border-radius: 999px; background: var(--ok-bg); color: var(--ok); font-size: 12.5px; font-weight: 700; }
.cnt.is-green { background: var(--ok-dot); color: #fff; }
.hint { color: var(--muted); font-size: 12.5px; margin: -4px 0 14px; max-width: 720px; }
.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; margin-bottom: 10px; }
.kpi { background: var(--card); border-radius: 16px; padding: 12px 14px; box-shadow: var(--shadow); display: flex; align-items: center; gap: 12px; min-width: 0; }
.kpi-ic { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; flex-shrink: 0; background: var(--k-bg, var(--bz-soft)); color: var(--k-ink, var(--bz-dark)); }
.kpi-t { min-width: 0; }
.kpi-v { font-size: 22px; font-weight: 800; line-height: 1.2; color: var(--ink); }
.kpi-l { color: var(--ink2); font-weight: 600; font-size: 12.5px; }
.kpi-s { color: var(--muted); font-size: 11.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.k-blue { --k-bg: var(--c-blue-bg); --k-ink: var(--c-blue); } .k-orange { --k-bg: var(--c-orange-bg); --k-ink: var(--c-orange); } .k-pink { --k-bg: var(--c-pink-bg); --k-ink: var(--c-pink); } .k-green { --k-bg: var(--c-green-bg); --k-ink: var(--c-green); }
.cards { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.cards.dash { grid-template-columns: 2fr 1fr; }
.card { background: var(--card); border-radius: 16px; padding: 12px 14px; box-shadow: var(--shadow); min-width: 0; }
.card.wide { grid-column: 1 / -1; }
.card.stack { display: flex; flex-direction: column; gap: 12px; }
.card-h { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 8px; }
.card-h h2 { font-size: 14px; font-weight: 800; margin: 0; display: flex; align-items: center; gap: 8px; color: var(--ink); }
.card-h h2 i { width: 26px; height: 26px; border-radius: 8px; display: grid; place-items: center; font-style: normal; background: var(--hc-bg, var(--bz-soft)); color: var(--hc, var(--bz)); }
.card-h small { color: var(--muted); font-size: 11.5px; }
.chart { width: 100%; height: auto; max-height: 230px; display: block; direction: ltr; }
.legend { display: flex; gap: 14px; justify-content: center; font-size: 11.5px; color: var(--muted); margin-top: 4px; }
.legend i { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin-left: 5px; vertical-align: middle; }
.donuts { display: flex; justify-content: space-around; gap: 8px; }
.donut { width: 104px; text-align: center; }
.donut svg { width: 100%; height: auto; }
.donut-l { font-size: 11.5px; color: var(--muted); }
.mini-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; }
.mini-list button { width: 100%; display: flex; align-items: center; gap: 8px; padding: 6px 4px; border: 0; background: transparent; border-radius: 10px; text-align: right; color: var(--ink); }
.mini-list button:hover { background: var(--ground); }
.mini-list .t { flex: 1; min-width: 0; }
.mini-list .t b { display: block; font-size: 12.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.mini-list .t small { display: block; font-size: 11px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.mini-list time { font-size: 10.5px; color: var(--muted); }
.ops-online { display: flex; flex-wrap: wrap; gap: 8px; }
.ops-online span { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; background: var(--ground); border-radius: 999px; padding: 3px 10px 3px 4px; }
.bars { display: grid; gap: 6px; }
.bar-row { display: grid; grid-template-columns: 36px 1fr 28px; gap: 8px; align-items: center; font-size: 12.5px; }
.bar { height: 8px; border-radius: 999px; background: var(--ground); overflow: hidden; }
.bar i { display: block; height: 100%; background: #F5A623; border-radius: 999px; }
.hours { display: flex; align-items: flex-end; gap: 3px; height: 100px; direction: ltr; }
.hour { flex: 1; height: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 4px; }
.hour i { display: block; width: 100%; min-height: 2px; background: var(--bz); border-radius: 4px 4px 0 0; opacity: .85; }
.hour span { font-size: 9px; color: var(--muted); height: 12px; }
.rank li b { color: var(--bz-dark); }
.seg { display: inline-flex; background: var(--chip); padding: 3px; border-radius: 12px; gap: 3px; }
.seg button { border: 0; background: transparent; height: 30px; padding: 0 12px; border-radius: 9px; font-weight: 600; font-size: 12.5px; color: var(--ink2); }
.seg button.is-on { background: var(--card); color: var(--ink); box-shadow: 0 1px 2px rgba(26, 23, 48, .08); }
.tbl-wrap { overflow-x: auto; }
.tbl { width: 100%; border-collapse: collapse; font-size: 13px; white-space: nowrap; }
.tbl th { text-align: right; color: var(--muted); font-weight: 600; padding: 8px 10px; border-bottom: 1px solid var(--line); }
.tbl td { padding: 9px 10px; border-bottom: 1px solid var(--line2); vertical-align: middle; }
.tbl tr:last-child td { border-bottom: 0; }
.op-cell { display: flex; align-items: center; gap: 8px; }
.op-cell small { color: var(--muted); }
.vis-card { padding: 4px 8px; }
.vis-tbl td { white-space: nowrap; }
.vis-tbl .vis-page a { display: block; max-width: 320px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.vis-tbl .vis-page small { display: block; color: var(--muted); font-size: 11px; }
.vis-tbl .op-cell b { font-size: 13px; }
.vis-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 12px; }
.vis { background: var(--card); border-radius: 16px; padding: 14px; box-shadow: var(--shadow); display: flex; flex-direction: column; gap: 8px; }
.vis-top { display: flex; align-items: center; gap: 10px; }
.vis-top b { display: block; }
.vis-meta { display: block; color: var(--muted); font-size: 11.5px; }
.vis-page a { color: var(--bz-dark); font-weight: 600; font-size: 13px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
[data-theme="dark"] .vis-page a, [data-theme="dark"] .rank li b { color: #C9B8FF; }
.vis-stats { display: flex; flex-wrap: wrap; gap: 6px 14px; font-size: 12px; color: var(--muted); }
.kb-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 12px; margin-top: 12px; }
.kb-item { background: var(--card); border-radius: 16px; padding: 14px; box-shadow: var(--shadow); }
.kb-t { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.kb-t small { color: var(--muted); font-size: 11.5px; white-space: nowrap; }
.kb-item p { margin: 6px 0 8px; color: var(--ink2); font-size: 13px; }
.pagebox .search { max-width: 420px; }

/* ---------------- تنظیمات ---------------- */
.settings { flex: 1; min-width: 0; display: flex; min-height: 0; }
.set-nav { width: 236px; flex-shrink: 0; background: var(--card); border-left: 1px solid var(--line); padding: 16px 10px; overflow-y: auto; display: flex; flex-direction: column; gap: 2px; }
.set-nav-h { font-size: 18px; font-weight: 800; padding: 0 10px 10px; }
.set-nav button { border: 0; background: transparent; text-align: right; padding: 7px 10px; border-radius: 12px; display: flex; align-items: center; gap: 10px; font-weight: 600; color: var(--ink2); font-size: 13px; }
.set-nav button i { width: 28px; height: 28px; border-radius: 9px; display: grid; place-items: center; font-style: normal; background: var(--sn-bg, var(--bz-soft)); color: var(--sn, var(--bz)); flex-shrink: 0; }
.set-nav button:hover { background: var(--ground); }
.set-nav button.is-on { background: var(--bz-softer); color: var(--ink); box-shadow: inset 3px 0 0 var(--sn, var(--bz)); }
.set-nav [data-tab="widget"] { --sn: var(--c-violet); --sn-bg: var(--c-violet-bg); }
.set-nav [data-tab="faq"] { --sn: var(--c-blue); --sn-bg: var(--c-blue-bg); }
.set-nav [data-tab="prechat"] { --sn: var(--c-teal); --sn-bg: var(--c-teal-bg); }
.set-nav [data-tab="hours"] { --sn: var(--c-orange); --sn-bg: var(--c-orange-bg); }
.set-nav [data-tab="auto"] { --sn: var(--c-yellow); --sn-bg: var(--c-yellow-bg); }
.set-nav [data-tab="conversations"] { --sn: var(--c-green); --sn-bg: var(--c-green-bg); }
.set-nav [data-tab="pages"] { --sn: var(--c-cyan); --sn-bg: var(--c-cyan-bg); }
.set-nav [data-tab="telegram"] { --sn: #229ED9; --sn-bg: var(--c-blue-bg); }
.set-nav [data-tab="bale"] { --sn: #2BB673; --sn-bg: var(--c-green-bg); }
.set-nav [data-tab="sms"] { --sn: var(--c-pink); --sn-bg: var(--c-pink-bg); }
.set-nav [data-tab="ai"] { --sn: var(--c-violet); --sn-bg: var(--c-violet-bg); }
.set-nav [data-tab="app"] { --sn: var(--c-orange); --sn-bg: var(--c-orange-bg); }
.set-nav [data-tab="dev"] { --sn: var(--c-gray); --sn-bg: var(--c-gray-bg); }
.set-nav [data-tab="advanced"] { --sn: var(--c-red); --sn-bg: var(--c-red-bg); }
.set-nav [data-tab="operators"] { --sn: var(--c-green); --sn-bg: var(--c-green-bg); }
.set-body { flex: 1; min-width: 0; overflow-y: auto; padding: 20px 22px calc(20px + var(--safe-bottom)); }
.set-head { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.set-head h1 { font-size: 20px; font-weight: 800; margin: 0; flex: 1; }
.set-back { display: none; }
.set-form { display: grid; grid-template-columns: 1fr 1fr; gap: 14px 20px; max-width: 900px; background: var(--card); border-radius: 18px; padding: 22px; box-shadow: var(--shadow); }
.fld { min-width: 0; }
.fld.is-full { grid-column: 1 / -1; }
.fld-l { display: flex; align-items: center; font-weight: 600; font-size: 12.5px; margin-bottom: 5px; }
.fld-h { color: var(--muted); font-size: 12px; margin: 5px 0 0; }
.fld-h code { background: var(--ground); padding: 1px 6px; border-radius: 6px; font-size: 11.5px; }
.fld input[type=text], .fld input[type=number], .fld input[type=password], .fld input[type=time], .fld select, .fld textarea { width: 100%; height: 40px; border: 1px solid var(--line); border-radius: 12px; padding: 0 12px; background: var(--card); color: var(--ink); }
.fld textarea { height: auto; padding: 10px 12px; resize: vertical; }
.fld input:focus, .fld select:focus, .fld textarea:focus { border-color: var(--bz); outline: none; box-shadow: 0 0 0 3px rgba(89, 46, 233, .12); }
.fld-group { margin-top: 8px; padding-top: 12px; border-top: 1px solid var(--line2); }
.fld-group:first-child { margin-top: 0; padding-top: 0; border-top: 0; }
.fld-group h2 { margin: 0; font-size: 13.5px; font-weight: 800; color: var(--bz-dark); display: flex; align-items: center; gap: 8px; }
[data-theme="dark"] .fld-group h2 { color: #C9B8FF; }
.fld-group h2::before { content: ""; width: 4px; height: 16px; border-radius: 4px; background: var(--bz-grad); }
.fld-check label { display: flex; align-items: center; gap: 10px; font-weight: 600; cursor: pointer; position: relative; font-size: 13px; }
.fld-check input { position: absolute; opacity: 0; width: 0; height: 0; }
.fld-check .sw { width: 40px; height: 23px; border-radius: 999px; background: #C9C4DD; position: relative; flex-shrink: 0; transition: background .15s ease; }
.fld-check .sw::after { content: ""; position: absolute; top: 3px; right: 3px; width: 17px; height: 17px; border-radius: 50%; background: #fff; box-shadow: 0 1px 3px rgba(0, 0, 0, .25); transition: transform .15s ease; }
.fld-check input:checked + .sw { background: var(--bz); }
.fld-check input:checked + .sw::after { transform: translateX(-17px); }
.fld-check input:focus-visible + .sw { outline: 3px solid rgba(89, 46, 233, .25); }
.checks { display: flex; flex-wrap: wrap; gap: 8px 18px; }
.checks label { display: flex; align-items: center; gap: 6px; }
.checks input { accent-color: var(--bz); }
.color-in { display: flex; align-items: center; gap: 10px; }
.color-in input { width: 46px; height: 40px; border: 1px solid var(--line); border-radius: 12px; padding: 3px; background: var(--card); }
.img-in { display: flex; align-items: center; gap: 8px; }
.img-in img { width: 40px; height: 40px; border-radius: 10px; object-fit: cover; border: 1px solid var(--line); }
.img-in input { flex: 1; min-width: 0; }
.info-box { background: var(--bz-softer); border-radius: 12px; padding: 10px 14px; font-size: 12.5px; color: var(--bz-dark); display: flex; gap: 10px; align-items: flex-start; }
[data-theme="dark"] .info-box { color: #C9B8FF; }
.info-box svg { flex-shrink: 0; margin-top: 4px; }
.set-actions { grid-column: 1 / -1; position: sticky; bottom: -22px; background: var(--card); margin: 4px -22px -22px; padding: 12px 22px; border-top: 1px solid var(--line2); border-radius: 0 0 18px 18px; }
.logs { background: var(--rail); color: #D8D4EE; border-radius: 12px; padding: 12px; font-size: 11.5px; max-height: 320px; overflow: auto; white-space: pre-wrap; margin: 0; }
.sec-box .field { padding: 6px 0; }
.snippet-wrap textarea { width: 100%; font-family: Consolas, monospace; font-size: 12px; border: 1px solid var(--line); border-radius: 12px; padding: 10px; background: var(--ground); margin-bottom: 8px; color: var(--ink); }
.list-ed { display: grid; gap: 10px; }
.ed-row { border: 1px solid var(--line2); border-radius: 12px; padding: 10px 12px; display: grid; gap: 8px; background: var(--card2); }
.ed-inline { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.ed-inline span { font-size: 12.5px; color: var(--muted); }
.ed-inline input, .ed-inline select { height: 36px; border: 1px solid var(--line); border-radius: 10px; padding: 0 10px; background: var(--card); min-width: 0; flex: 1; color: var(--ink); }
.ed-inline select { flex: 0 1 auto; }
.ed-row textarea, .ed-row > input { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; background: var(--card); color: var(--ink); }
.tt-row { grid-template-columns: 180px 1fr auto; align-items: start; }
.tt-row input { height: 38px; }
.hours-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.hours-row input[type=time] { height: 36px; border: 1px solid var(--line); border-radius: 10px; padding: 0 8px; background: var(--card); color: var(--ink); }
.sw-l { display: flex; align-items: center; gap: 6px; min-width: 110px; }
.sw-l input { accent-color: var(--bz); width: 18px; height: 18px; }
.grow { flex: 1; }
.tip { display: inline-grid; place-items: center; width: 18px; height: 18px; margin-right: 6px; border-radius: 50%; color: var(--muted); background: var(--ground); cursor: help; position: relative; vertical-align: middle; outline: none; }
.tip:hover, .tip:focus { color: var(--bz); background: var(--bz-soft); }
.tip::after { content: attr(data-tip); position: absolute; bottom: calc(100% + 8px); right: -8px; width: max-content; max-width: 280px; background: var(--rail); color: #fff; font-size: 12px; font-weight: 500; line-height: 1.8; padding: 8px 12px; border-radius: 10px; box-shadow: var(--shadow-lg); display: none; pointer-events: none; z-index: 20; white-space: normal; text-align: right; animation: tipin .15s ease both; }
.tip::before { content: ""; position: absolute; bottom: calc(100% + 2px); right: 3px; border: 6px solid transparent; border-top-color: var(--rail); display: none; }
.tip:hover::after, .tip:focus::after, .tip:hover::before, .tip:focus::before { display: block; }
@keyframes tipin { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }

/* طراح درخت سوالات */
.faq-tree { display: grid; gap: 8px; }
.fq-node { border: 1px solid var(--line); border-radius: 14px; background: var(--card); overflow: hidden; }
.fq-row { display: flex; align-items: center; gap: 6px; padding: 8px 10px; background: var(--ground); }
.fq-tog { width: 28px; height: 28px; border: 0; border-radius: 8px; background: transparent; color: var(--muted); display: grid; place-items: center; transform: rotate(-90deg); transition: transform .15s ease; }
.fq-node.is-closed > .fq-row .fq-tog { transform: rotate(90deg); }
.fq-node.is-closed > .fq-body { display: none; }
.fq-ico { position: relative; width: 36px; height: 36px; border-radius: 10px; background: var(--card); border: 1px solid var(--line); color: var(--bz); display: grid; place-items: center; flex-shrink: 0; }
.fq-ico select { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; }
.fq-title { flex: 1; min-width: 120px; height: 36px; border: 1px solid var(--line); border-radius: 10px; padding: 0 10px; background: var(--card); font-weight: 600; color: var(--ink); }
.fq-act { height: 36px; border: 1px solid var(--line); border-radius: 10px; padding: 0 8px; background: var(--card); font-size: 12.5px; color: var(--bz-dark); min-width: 170px; max-width: 220px; }
[data-theme="dark"] .fq-act { color: #C9B8FF; }
.fq-tools { display: flex; gap: 2px; margin-right: auto; }
.fq-tools .icon-btn.danger:hover { background: var(--bad-bg); }
.fq-body { padding: 10px 12px 12px; }
.fq-detail { display: grid; gap: 8px; }
.fq-detail label { display: flex; flex-direction: column; gap: 4px; font-size: 12.5px; font-weight: 600; color: var(--ink2); }
.fq-detail input, .fq-detail textarea { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; background: var(--card); font-weight: 400; color: var(--ink); }
.fq-detail input { height: 38px; padding: 0 10px; }
.fq-inline { display: flex; gap: 8px; flex-wrap: wrap; }
.fq-inline label.grow { flex: 1; min-width: 200px; }
.fq-flags { display: flex; flex-wrap: wrap; gap: 6px 16px; }
.fq-flags label.sw-l { flex-direction: row; align-items: center; gap: 6px; }
.fq-detail .fq-flags input[type=checkbox] { width: 18px; height: 18px; padding: 0; margin: 0; }
.fq-kids { margin: 10px 0 0 0; padding-right: 14px; border-right: 2px dashed var(--line); display: grid; gap: 8px; }
.fq-kids:empty { display: none; }
.fq-kids .fq-node { border-color: var(--line2); }
.fq-kids .fq-row { background: var(--card2); }
.fq-add { border: 1px dashed #C9C2E8; border-radius: 10px; background: transparent; color: var(--bz-dark); font-weight: 600; font-size: 12.5px; height: 36px; }
[data-theme="dark"] .fq-add { color: #C9B8FF; border-color: #4B4480; }
.fq-add:hover { background: var(--bz-softer); }
.fq-add-root { justify-self: start; }

/* ---------------- ورود ---------------- */
.login { flex: 1; height: 100%; overflow-y: auto; width: 100%; display: grid; place-items: center; padding: 20px; padding-top: calc(20px + var(--safe-top)); position: relative; overflow: hidden; background: radial-gradient(1200px 600px at 80% -10%, rgba(123, 92, 255, .18), transparent 60%), radial-gradient(900px 500px at 0% 110%, rgba(89, 46, 233, .14), transparent 60%), var(--ground); }
.login-bg { position: absolute; inset: 0; pointer-events: none; }
.login-bg i { position: absolute; border-radius: 50%; background: var(--bz-grad); opacity: .12; filter: blur(2px); animation: drift 14s ease-in-out infinite alternate; }
.login-bg i:nth-child(1) { width: 320px; height: 320px; top: -120px; right: -80px; }
.login-bg i:nth-child(2) { width: 220px; height: 220px; bottom: -60px; left: 10%; animation-delay: -5s; }
.login-bg i:nth-child(3) { width: 140px; height: 140px; top: 40%; left: -40px; animation-delay: -9s; }
@keyframes drift { to { transform: translate3d(20px, 24px, 0) scale(1.08); } }
.login-card { position: relative; width: 100%; max-width: 380px; background: var(--card); border-radius: 28px; padding: 32px 28px; display: flex; flex-direction: column; gap: 14px; box-shadow: 0 24px 70px rgba(26, 23, 48, .12), 0 0 0 1px rgba(26, 23, 48, .04); }
.login-logo { width: 84px; height: 84px; border-radius: 26px; background: #fff; box-shadow: 0 12px 30px rgba(89, 46, 233, .18), 0 0 0 1px rgba(26, 23, 48, .05); display: grid; place-items: center; margin: -6px auto 6px; }
.login-card h1 { margin: 0; text-align: center; font-size: 20px; font-weight: 800; }
.login-card p { margin: -8px 0 4px; text-align: center; color: var(--ink2); font-size: 13.5px; }
.login-card .btn { height: 50px; font-size: 15px; margin-top: 4px; border-radius: 14px; }
.login-card small { color: var(--muted); font-size: 12px; text-align: center; line-height: 1.8; }
.login-err { background: var(--bad-bg); color: var(--bad); font-size: 13px; border-radius: 10px; padding: 8px 12px; }

/* ---------------- تبلت ---------------- */
@media (max-width: 1199px) {
	.col-info { position: fixed; top: 0; bottom: 0; left: 0; z-index: 40; box-shadow: 12px 0 40px rgba(26, 23, 48, .18); transform: translateX(-105%); transition: transform .22s ease; }
	.app.show-info .col-info { transform: none; }
	.col-list { width: 316px; }
	.info-head .back { display: grid; }
	.kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
	.cards.dash { grid-template-columns: 1fr; }
}
@media (max-width: 1100px) {
	.chat-head .btn .lbl { display: none; }
	.chat-head .btn { padding: 0 10px; }
	.fq-row { flex-wrap: wrap; }
	.fq-title { min-width: 0; flex-basis: 100%; order: 5; }
	.fq-act { flex: 1; min-width: 120px; }
}

/* ---------------- موبایل (اپ) ---------------- */
@media (max-width: 767px) {
	body { font-size: 15px; }
	.rail { display: none; }
	.app { flex-direction: column; }
	.main { flex: 1; min-height: 0; }
	.col-list, .col-chat, .col-info { width: 100%; border: 0; flex: 1; min-height: 0; }
	.col-info { position: static; transform: none; box-shadow: none; transition: none; }
	.app[data-view="list"] .col-chat, .app[data-view="list"] .col-info { display: none; }
	.app[data-view="chat"] .col-list, .app[data-view="chat"] .col-info { display: none; }
	.app[data-view="info"] .col-list, .app[data-view="info"] .col-chat { display: none; }
	.col-list { background: var(--ground); }
	.list-head { padding: calc(14px + var(--safe-top)) 16px 10px; }
	.list-title h1 { font-size: 26px; }
	.search { background: var(--card); height: 44px; border-radius: 14px; box-shadow: var(--shadow); }
	.tabs { background: var(--chip); border-radius: 14px; padding: 3px; gap: 3px; }
	.tabs button { background: transparent; height: 36px; padding: 0 4px; font-size: 11.5px; }
	.tabs button.is-on { background: var(--card); color: var(--ink); box-shadow: 0 1px 3px rgba(26, 23, 48, .1); }
	.tabs button.is-on .n { background: rgba(26, 23, 48, .08); color: var(--ink); }
	[data-theme="dark"] .tabs button.is-on .n { background: rgba(255, 255, 255, .12); }
	.list { padding: 4px 12px 12px; }
	.item { border-radius: 18px; padding: 12px 10px; }
	.item.is-unread { background: var(--card); }
	.item.is-on { background: transparent; box-shadow: none; }
	.item .av { width: 50px !important; height: 50px !important; font-size: 18px !important; }
	.item-n { font-size: 15px; }
	.item-s { font-size: 13.5px; }
	.tabbar { display: grid; grid-template-columns: repeat(4, 1fr); flex-shrink: 0; background: var(--card); border-top: 1px solid var(--line); padding: 6px 8px calc(8px + var(--safe-bottom)); position: relative; }
	.tabbar button { border: 0; background: transparent; color: var(--muted); font-size: 11px; font-weight: 600; display: flex; flex-direction: column; align-items: center; gap: 2px; padding: 4px 0; position: relative; }
	.tabbar button.is-on { color: var(--bz); font-weight: 700; }
	[data-theme="dark"] .tabbar button.is-on { color: #C9B8FF; }
	.tabbar .cnt { position: absolute; top: 0; right: calc(50% - 22px); min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: #F08C00; color: #1A1730; font-size: 10.5px; font-weight: 700; line-height: 18px; }
	.tabbar .menu { top: auto; bottom: calc(100% + 8px); left: 10px; }
	.app:not([data-view="list"]) .tabbar { display: none; }
	.app:not([data-page="inbox"]) .tabbar { display: grid; }
	.app.is-kb .tabbar { display: none; }
	.chat-head { padding: calc(6px + var(--safe-top)) 8px 6px; min-height: 60px; gap: 6px; }
	.chat-head .back { display: grid; }
	.chat-head .av { width: 38px !important; height: 38px !important; }
	.chat-head .btn .lbl { display: none; }
	.chat-head .btn { width: 42px; padding: 0; border: 0; }
	.chat-head .btn-dark { background: transparent; color: var(--ink2); box-shadow: none; }
	.chat-head .btn-primary { box-shadow: none; }
	.msgs { padding: 12px; }
	.m { max-width: 84%; }
	.m.n { max-width: 100%; }
	.bub { font-size: 14.5px; }
	.fimg { max-width: 220px; }
	.composer { padding: 6px 10px; padding-bottom: calc(8px + var(--safe-bottom)); }
	.app.is-kb .composer { padding-bottom: 8px; }
	.composer textarea { min-height: 44px; border-radius: 22px; padding: 10px 16px; }
	.composer .crow .chip-btn .lbl { display: none; }
	.send { width: 42px; padding: 0; justify-content: center; border-radius: 50%; }
	.send .lbl { display: none; }
	.quick { display: flex; gap: 8px; overflow-x: auto; scrollbar-width: none; padding: 0 2px; }
	.quick button { flex-shrink: 0; height: 32px; border: 1.5px solid #D9D3F2; border-radius: 999px; background: var(--card); color: var(--bz-dark); font-size: 12.5px; font-weight: 600; padding: 0 12px; }
	[data-theme="dark"] .quick button { color: #C9B8FF; border-color: #4B4480; }
	.canned, .emoji { right: 10px; left: 10px; }
	.emoji { grid-template-columns: repeat(8, 1fr); }
	.col-info { background: var(--ground); overflow-y: auto; }
	.info-head { padding: calc(6px + var(--safe-top)) 8px 4px; }
	.info-head .back { display: grid; }
	.info-top { border: 0; background: transparent; }
	.sec { background: var(--card); margin: 0 12px 10px; border-radius: 16px; border: 0; }
	.sheet-bg { align-items: flex-end; padding: 0; }
	.sheet { max-width: none; border-radius: 22px 22px 0 0; padding-bottom: calc(20px + var(--safe-bottom)); max-height: 92vh; }
	.pagebox, .set-body { padding: calc(14px + var(--safe-top)) 14px calc(90px + var(--safe-bottom)); }
	.page-head h1 { font-size: 22px; }
	.cards { grid-template-columns: 1fr; }
	.kpis { gap: 8px; }
	.kpi { padding: 12px; gap: 10px; }
	.kpi-ic { width: 36px; height: 36px; }
	.kpi-v { font-size: 20px; }
	.set-nav { position: fixed; inset: 0 0 0 auto; width: 260px; z-index: 45; transform: translateX(105%); transition: transform .22s ease; box-shadow: -12px 0 40px rgba(26, 23, 48, .18); padding-top: calc(16px + var(--safe-top)); }
	.app.set-open .set-nav { transform: none; }
	.set-back { display: grid; }
	.set-form { grid-template-columns: 1fr; padding: 16px; }
	.set-actions { margin: 4px -16px -16px; padding: 12px 16px; bottom: -16px; }
	.tt-row { grid-template-columns: 1fr; }
	.donuts { flex-wrap: wrap; }
	.tip::after { right: auto; left: -8px; }
	.tip::before { right: auto; left: 3px; }
}
@media (prefers-reduced-motion: reduce) {
	*, *::before, *::after { animation: none !important; transition: none !important; }
}